Frequently Asked Questions
How to Apply
How do I apply to Glasgow Children’s Holiday Scheme for a caravan holiday?
Please download and complete our application form. A referrer must complete Part 2 of the form. This can be a social worker, health visitor, voluntary organisation worker, teacher etc. It must be someone who is aware of your family circumstances. We cannot accept applications without a referral.
When do you offer holidays?
Holidays are offered between March and October each year. We offer Friday-Monday, Monday-Friday and Friday-Friday breaks. A preference can be noted on the application form. All caravan holidays are at Wemyss Bay Holiday Park.
We can’t guarantee to meet your preference as we have many more applications than we can meet each year. Families with primary school children will generally be offered dates during school term-time. We prioritise school holidays for families with secondary age children.
What happens after I apply?
Stage 1 - We will acknowledge receipt of your application form, usually within 7 working days.
Stage 2 - If a holiday is allocated, an initial offer email and agreement form will be sent to the applicant and referrer around 6-8 weeks before the start date of the holiday. You should then let us know as soon as possible if you would like to accept the holiday.
Stage 3 – Once the holiday has been accepted we will send a confirmation email with confirmation letter and full details of the holiday.
Where is the Holiday Park?
Wemyss Bay Holiday Park, Wemyss Bay, Renfrewshire, PA18 6BA
Can I take pets?
No. Our caravans are pet-free (assistance/service dogs should be arranged with us in advance).
Once your booking is confirmed
When do I need to pay the fee?
You can pay your fee any time before your holiday. Please contact us if you are having any issues with payment.
How do I pay my fee?
Information on paying your fee will be in your confirmation email. You can pay by bank transfer, or by cheque, postal order or cash in the post to our office address.
Do you have photos of my caravan?
Yes – there are photos and information about each caravan on our website.
How do I get there?
You can get to Wemyss Bay Holiday Park by train direct from Glasgow Central Station to Wemyss Bay. You can get the 901 and 906 bus from Buchanan Street Bus Station to Wemyss Bay. The train station and bus stop are located opposite the Holiday Park entrance. You are best to get a taxi up the hill from the train station or bus stop to the Holiday Park reception. There are usually taxis there to meet the train on arrival at Wemyss Bay.
Scotrail: train times
Bus times
Taxi company numbers: TBC
How much is the train/bus?
Scotrail run a Kids For A Quid scheme when buying your ticket at the station.
An Anytime Return for 1 adult costs roughly £18.
An adult ticket on the bus is roughly £9, a child ticket is around £4.
All prices subject to change – check with the provider for up-to-date prices.
What do I need to take?
You need to take towels and spending money. All bedding, crockery, cooking utensils etc are provided in the caravan.
Can I add people to my booking?
We will confirm in your confirmation email who is included in your booking. Please contact us if you want to change who will be going on the holiday.
Can I bring my dog?
No, we can’t have pets at our caravans (any assistance/service dogs should be arranged with us in advance).
On Arrival
How do I get my keys?
Please go to Reception in the centre of the Holiday Park. They will give you your keys and entertainment passes and direct you to your caravan.
Is there a map of the Holiday Park?
You can download a copy of the map here.
What time is check-in?
Check in time is between 4pm-6pm on the day of arrival.
Is there WiFi ?
Yes, there is WiFi on site and in the caravans. Please note that this is shared WiFi. You will find the log in details in the caravan or at Reception.
Get connected Parkdean Holiday Park Step by Step Guide
1. Go into your Wi-Fi Connections.
2. Select ‘Parkdean Customer’ from the Wi-Fi options list. Click Connect to ‘Parkdean Customer’ Wi-Fi network.
3. You will be prompted to sign into the Wi-Fi network ‘Parkdean Customer’. Click Sign in to take you to the Wi-Fi Home page.
4. Choose Park Connect. After selecting, you will be prompted to create an account.
5. After you have created an account and followed the steps to get online, you will be taken to your dashboard.
6. Add your device to your package to get online with that device! If you need help on how to do this use this link: https://wifi-support.parkconnect.wifinity.co.uk/en/
7. You should now be online with that device! You can connect a maximum of 3 devices.
Who do I contact if I have any questions/issues?
Key Contact Numbers
• Holiday Park Reception: 01475 520812
• Holiday Park Security (24 hours): 07921 885091
• Douglas (GCHS Coordinator): 07512 825588
• Allison (GCHS Programme Officer): 07515 886822
Please note both Douglas and Allison work part-time but if you send a text/leave a message we will get back to you as soon as we can.
How do I find out information about the caravan?
Please see our website for more details about your caravan.
There will be a Welcome Folder in your caravan with information about your caravan, activities on site and the local area.
On Site Activities
What’s included with my Entertainment Pass?
• Access to the main complex and on-park facilities
• Free use of the swimming pool during available swimming sessions
• Free family entertainment
Can I pre-book activities?
No, we don’t currently have the ability to pre-book activities. You can book these on arrival at the Holiday Park with Reception. You can also call the Park Reception prior to your holiday on 01475 520812.
When can I go swimming?
Swimming is free with your Entertainment Pass. You can book a slot with Reception but walk-in slots are available. It does get busy at peak times. Please note these may be subject to change so please check with Reception on arrival. You will need £1 for the locker (returnable).
What facilities are available at the Holiday Park?
• Heated indoor pool
• Sauna (not suitable for children)
• Amusement arcade
• Kids entertainment
• Outdoor bouldering wall and adventure playpark
• Costa coffee
• Bar and restaurant
• Scoops Ice Cream
• Bar and Grill
• Wildlife nature trail
• Laundrette
• On-site store (can be expensive – see Food)
The Caravan
Smoking
All of our caravans are strictly non-smoking.
Smoking and the use of e-cigarettes is not permitted inside any of the buildings or facilities on the Holiday Park.
Where can I get food for my stay?
Most main supermarkets will deliver to the Holiday Park – you can check out local supermarkets in Greenock. On Park, you can also enquire at Reception for delivery. The on-site shop is expensive. There are supermarkets located in Largs and Greenock and Kip Village, accessible on the bus route.
There is a Co-op in Wemyss Bay.
There is also a chippy, butcher, cafes and a newsagents in Wemyss Bay.
Eating Out
All facilities are provided to cook in your caravan but if you want to eat out there are options:
- Macari’s Fish and Chips, Wemyss Bay
- Shore Shack Café, Wemyss Bay
What if I run out of gas?
Please contact Reception if a gas canister runs out. These are delivered free of charge. Please check with Reception for delivery days.
What if something gets broken?
Please let us know so that we can replace it for the next family. If something breaks that you need to use, please let Reception know and they will do their best to help. If there is any damage to the caravan please let us know as soon as you can so that we can arrange repairs and no-one's holiday is spoiled.
How do I work the heating and hot water
Each caravan has a boiler which ensures heating and hot water. Specific instructions to turn on the boiler are in the caravan. If there are any issues with heating etc please speak to Reception.
Before You Leave
When is check out?
Check out is 10am on your day of departure.
What do I need to do before I check out?
Please leave the caravan neat and tidy – as you would like to find it. Empty bins, wash dishes and put them away, wipe down the counters, wipe the oven and microwave, put anything back that you have moved, tidy up toys/games. Let us know of anything that needs replaced.
Can I let you know how my holiday was?
Yes! We welcome your feedback. Please leave a comment in the comments book in the welcome folder, send us a text or email. We will also send you a short survey after your holiday.